Customer Service Policy
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At Touchland Depot, we are committed to providing a seamless, transparent, and delightful experience at every touchpoint. Our customer service philosophy is built on care, clarity, and responsiveness—because you deserve to feel as good about shopping with us as you do using our products.
Quality You Can Trust: Every Hand Mist and Body & Hair Fragrance is crafted with feel-good ingredients and fast-absorbing formulas. We stand behind the quality and vibrancy of our scents.
Transparent Practices: No hidden fees, no confusing terms. Clear pricing, ingredient lists, and policy details are always available.
Respect for Your Time: We aim to respond to all inquiries promptly and resolve issues efficiently.
We process orders within 1-3 business days.
Shipping options and delivery timelines will be provided at checkout. You will receive a tracking email once your order is on its way.
Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided at checkout.
Happiness Guarantee: If you are not completely satisfied with your purchase, you may return new, unused items in their original packaging within 30 days of delivery for a full refund or exchange.
How to Initiate: Contact our support team at [email protected] to request a Return Merchandise Authorization (RMA) number and instructions. Returns sent without an RMA may not be accepted.
Refund Processing: Refunds will be issued to the original payment method once the return is received and inspected. Please allow 5-10 business days for the refund to appear in your account.
Fragrance Safety: For the safety of all customers, we cannot accept returns on used fragrance products unless they are defective.
Your satisfaction is our priority. If your item arrives damaged or defective, please contact us at [email protected] within 7 days of receipt. Include your order number and photos of the product and packaging. We will gladly arrange a replacement or refund at no extra cost.
Email: For the fastest and most efficient service, please direct all inquiries to [email protected]. We strive to respond to all emails within 24-48 business hours.
Contact Form: You may also use the contact form available on our website.
Social Media: While we love connecting with you on social media, for order-specific issues and privacy, please email us directly for dedicated support.
We protect your personal information with secure systems. Your data is never sold to third parties. Please refer to our separate Privacy Policy for detailed information.
Touchland Depot reserves the right to update this Customer Service Policy periodically to reflect changes in our practices or operations. The latest version will always be posted on our website.
We are here to ensure your experience with Touchland Depot is as uplifting as our fragrances. Thank you for trusting us to be a part of your feel-good routine.
The Touchland Depot Team
Contact: [email protected]
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